My child has gained access to the home router
| If your child has gained access to the main home router, you can follow the steps below in order to secure your home router. |
| 1 – Change the password to your home router. |
| You can request to change the password to your router by directly contacting your internet service provider. Alternatively, you can log into your internet service provider’s portal and change your password from there. |
| You should also change your login password to your internet service provider’s customer portal as your WiFi password is visible there. |
| 2 – If your router has a WPS button, please contact your internet service provider to disable this button as it allows for any device to connect to your router without the password. |
| It sometimes looks like two black, white or green arrows in an oval shape or is labelled WPS. |
| Additionally, the WPS button is known to have security flaws and should be disabled as a security measure. |
| 3 – Change the password to your DigiFam account in order to further secure your devices. |