How do I change my DigiFam WIFI Password?

Your DigiFam Network Password is the WIFI password that your kids’ devices use to access your safe DigiFam WIFI network at home. This is defaulted to ‘DigiFamwifi’ when you purchase DigiFam WIFI Home or Pro. You can change this password at any time using either the DigiFam app or the DigiFam Customer Portal.

Just follow these steps:

Using the DigiFam App:

Click ‘More…’ on the bottom right-hand corner of the app

Select ‘My Account’

Change your WiFi password from ‘DigiFamwifi’ to whatever password you wish – note that it must contain at least 8 characters and include a letter, a number and a symbol (e.g. %&?)

For customers with DigiFam Pro devices, make sure that you also change the ‘WiFi Password – 5g’ to the same password.

Click save in the top right hand-corner

OR…

Using the DigiFam Customer Portal:

Go to www.DigiFam.com > My Login

Click on ‘My Account’

Select ‘DigiFam Settings’

Change your WiFi password from ‘DigiFamwifi’ to whatever password you wish – note that it must contain at least 8 characters and include a letter, a number and a symbol (e.g. %&?)

For customers with DigiFam Pro devices, make sure that you also change the ‘WiFi-5G Password’ to the same new password.

Click ‘Save Settings’ at the bottom of the page

Your DigiFam WIFI Network password has now been changed!

Don’t forget:

If you change your DigiFam WIFI password, then your kids’ devices will need to be updated so that they connect to the DigiFam WIFI network using the new password.

Remove

Some more info about your PIN and Passwords:

Don’t forget that your DigiFam account has 1 PIN and 2 passwords associated with it.

PIN: You PIN is the 4 digit code that, along with your email address, gives you access to your DigiFam Parent app and DigiFam Customer Portal. You use these to manage your kids’ devices.

Billing Account Password: Your Billing Account password is automatically generated for you when you purchase a product from the DigiFam online store. You receive your username and password for your Billing Account in an email when you make your online purchase. Your Billing Account lets you manage, for example, your subscription to DigiFam Mobile (if you have purchased this service). You can access your Billing Account via the DigiFam Customer Portal.

DigiFam Network Password: Your DigiFam Network Password is the WIFI password that your kids’ devices use to access your safe DigiFam WIFI network at home. This is defaulted to ‘DigiFamwifi’ when you purchase DigiFam WIFI Home or Pro. You can always change this in your DigiFam Customer Portal once you have registered your DigiFam device.